Criminal Attacks Now Number One Cause of Data Breaches in Healthcare

The following blog post was written by Karen Joncas, a Healthcare Transformation Coordinator at RMS. According to a recent study published by the Ponemon Institute, criminal attacks are now the number one cause of data breaches in healthcare. In the five years that the Institute has studied the privacy and security of healthcare data, there […]

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HIPAA-Like Policies Growing in Non-Healthcare Related Industries

What does the healthcare industry have in common with the financial industry? Answer: HIPAA policies The Health Insurance Portability and Accountability Act (HIPAA) enacted in 1996 is no longer affecting just the healthcare industry and its business associates. In fact, many industries have started to adopt policies similar to HIPAA in order to keep consumer […]

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7 Guiding Principles of a CHNA | RMS Healthcare

We’ve covered quite a few different topics this week on the RMS Healthcare blog that discussed Community Health Needs Assessments (CHNAs). Prior blog posts have discussed 4 tips to conduct a better CHNA survey, 7 components of a CHNA, and using a partner for CHNA data collection. This blog post discusses the 7 guiding principles […]

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7 Components of a Patient-Centered Medical Home | RMS Healthcare

This blog post was written by our guest blogger Susan Maxsween, Director of Healthcare and Practice Transformation at Research & Marketing Strategies (RMS). In February of this year, RMS Healthcare posted a blog entitled NCQA to launch new 2014 PCMH standards, which highlighted the core components of the Patient Centered Medical Home (PCMH) Model and […]

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ICH CAHPS® Approved Vendor | RMS Healthcare

After an intensive application process, Baldwinsville based Research & Marketing Strategies (RMS) has received approval as a survey vendor for the 2014 In-Center Hemodialysis Consumer Assessment of Healthcare Providers and Systems Survey. (ICH CAHPS®). The Centers for Medicaid & Medicare Services (CMS) granted RMS as an ICH CAHPS® approved vendor this week. “We are happy […]

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3 Skills Needed to Succeed in Healthcare | RMS

This article was written by our guest blogger Megan O’Donnell, Manager of RMS Healthcare here at Research & Marketing Strategies (RMS) in Syracuse, NY. The RMS white paper is based on a HelpScout.net article titled “15 Customer Service Skills that Every Employee Needs”, authored by Gregory Ciotti. This blog post serves as part 5 of a 5 part […]

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Training Tips for Healthcare Employees | RMS Healthcare

This blog post is part 4 of a 5 part series written by Megan O’Donnell of Research & Marketing Strategies (RMS) and RMS Healthcare. It is based on a HelpScout.net article titled “15 Customer Service Skills that Every Employee Needs”, authored by Gregory Ciotti. To obtain the full white paper from Megan, including all 15 training tips for […]

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Skills Needed for Healthcare Employees | RMS Healthcare

This blog post was authored by Megan O’Donnell, Manager of RMS Healthcare at Research & Marketing Strategies (RMS). This article is part 3 of a 5 part series on 15 skills that healthcare employees need to be successful. It is based on an article written by HelpScout.net article titled “15 Customer Service Skills that Every Employee Needs”, written […]

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The Healthcare Delivery Landscape | 2014 and Beyond

This post was written by our guest blogger Susan Maxsween, Director of Healthcare and Practice Transformation here at RMS. No question, the landscape of healthcare delivery continues to evolve at a very rapid rate. The launch of Obamacare, the Healthcare Marketplace, Affordable Care Act, and the continued evolution of Accountable Care Organizations, patients, physicians, physician […]

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Training Tips for Healthcare Employees | RMS Healthcare

This blog article is a series of posts written by Megan O’Donnell, Manager of RMS Healthcare. RMS Healthcare is a division of Research & Marketing Strategies (RMS) located in Syracuse, NY. This post covers skills 4 through 6 and is based on the HelpScout.net article titled “15 Customer Service Skills that Every Employee Needs”, written by Gregory Ciotti. […]

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