Improving CAHPS Response Rates by Telephone Survey Administration | Case Study on CAHPS Response Rates

This blog post was written by our guest blogger Megan O’Donnell, Manager at Research & Marketing Strategies, Inc. (RMS) Healthcare Division. Improving CAHPS response rates is top of mind for many of our clients.  In our experience, Telephone Only and Mixed modes of survey administration result in higher response rates than Mail Only mode. The following […]

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7 Tips to Boost Graduate Survey Response Rates

One of the most basic and most commonly used types of survey instruments among higher education institutions is the graduate survey. A graduate survey is a quantitative tool that is administered to recent graduates of the college or university to better understand career progression and understand how the college or university met his or her needs. […]

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Market Research Trends | Declining Survey Response Rates

I recently watched a webinar published by Snap Surveys, which was part of their 2013 Summer Camp series of training events available online. This particular presentation was developed by Steve Bax, managing director at Bax Interaction Limited. The title of his webinar was “Designing engaging questionnaires to deliver high response rates,” which, based on the […]

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HCAHPS® Response Rate | Approved Vendor RMS Far Exceeds National Average

If you are looking for the average response rate for HCAHPS®, it stands at 33 percent based on nationwide statistics for discharges from April 2011 through March 2012. The acronym HCAHPS® stands for Hospital Consumer Assessment of Health Plans Survey (or Hospital CAHPS®). So, the national response rate average for HCAHPS® means that only one out of […]

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5 Tips to Boost Your Mail Survey Response Rate

Our team here at RMS constantly has some sort of mail survey in the field. In the last few weeks, we feel like we’ve begun quite a few more projects that include a mail survey component. Mail surveys can be a great way to solicit feedback from your customers. They are great for reaching audiences […]

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The Stat, the Myth, the Legend: The 100% Response Rate

It’s often the most discussed variable before a market research study begins.  It’s often an unspoken goal of all market research studies in the industry.  It may be the single most rewarding statistic when it comes to survey projects.  It provides you with a 0% margin of error for your analysis (if your sample equals […]

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7 Questions to Consider Regarding Survey Response Rates

At RMS, we are frequently asked by our clients what kind of response rate they can expect from their survey research, or after the fact, if the survey response they did receive was “good.” Usually, the most honest answer we can give to those questions is “It depends.” The truth is that survey response rates are […]

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Increase Online Survey Response Rates | Survey Tips

Online surveys have become the mode of choice for market researchers. In this post, RMS provides you with a handful of key pointers to help boost your online survey response rate.

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12 Step Program for Data Breach Response

The following blog post was written by Al Tripodi, Quality Auditor Associate at RMS. It’s probably not surprising that there has been an increasing number of HIPAA Breaches across the country. There is no question that as you hear of these breaches, you consider how to put more rigor around prevention. Here are 12 best […]

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4 Tips for Transcribing Open-Ended Responses

In-depth interviews (IDIs) are an insightful qualitative research method that allows the researcher to tap into the mind of consumers. To keep costs down, many businesses choose to complete IDIs via telephone, rather than the more costly option of conducting the interviews in-person.  While telephone IDIs provide a cost advantage, the researcher loses the ability […]

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