Why You Should Choose RMS for Your Patient Satisfaction Surveys | Approved CMS HCAHPS® Vendor

This blog post discusses why RMS Healthcare continually outpeforms competitors in regards to response rates of HCAHPS. RMS is an approved HCAHPS vendor located outside of Syracuse, NY.

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Top Patient Satisfaction Vendors | RMS Up 3 Spots

Research & Marketing Strategies (RMS) was recently named a top patient satisfaction surveying firm for 2013. Every year Modern Healthcare creates a list of the largest patient satisfaction measurement firms in the country. This is the second consecutive year, RMS Healthcare has made this list, following up its nomination in 2012. Since last year, RMS […]

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Patient Mystery Shopping | Healthcare Insights

This blog post is a case study for a recent project completed by Research & Marketing Strategies (RMS) for a dermatology practice using patient mystery shopping experiences and market research. Background: In 2013, a dermatology practice partnered with RMS to better understand and measure the experience of its patients. The practice used mystery shopping services to learn […]

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2013 Healthcare Trend: Getting the Most Value from Measuring your Patient Experience

This blog post was written by our guest bloggers from the RMS Healthcare Transformation Team. Measuring patient experience is a growing trend in healthcare and a pivotal element in providing quality patient care.  Although it has been federally mandated for hospitals and home health agencies for a number of years, the Centers for Medicare and […]

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2013 Healthcare Trend: Over-Surveying Patients and the Impact on Hospital Budgets

The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) program offers a host of  surveys to accommodate various healthcare settings. Recently, CMS requested information to aid in the design and development of a new survey tool for hospital outpatient surgery departments (HOSDs) and ambulatory surgery centers (ASCs), which ultimately would add another survey tool to […]

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5 Reasons to Use a Third-Party Vendor for CAHPS Surveys

This post was written by our guest blogger Paul Dybas, former Business Development Associate at RMS, an approved CAHPS® survey vendor. Whether your practice already conducts the CG-CAHPS® survey or is just getting started, now is a great time to consider contracting a third-party vendor to administer the survey for you. CAHPS® has been a popular topic […]

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Key Drivers to Patient Satisfaction | CAHPS® Survey Vendor

This post was written by our guest blogger Michele Treinin, a Healthcare Analyst at RMS. In a time when consumers are very price sensitive and the economy is fragile, there is no surprise that companies are trying to win loyalty by offering deals and incentives and providing impeccable service to keep them coming back but […]

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Does Happier Staff Equal Happier Patients? | Healthcare Market Research

This blog post was written by our new guest blogger Michele Treinin, Healthcare Analyst of the Healthcare team at Research & Marketing Strategies (RMS). Medical offices are constantly under the pressure to meet the needs of patients, not only to provide excellent healthcare but to also satisfy the patient from every aspect of their experience. […]

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Top Patient Satisfaction Surveying Firms | Vendor in NY

Research & Marketing Strategies’ dedicated healthcare division (RMS Healthcare) is listed in the Top 21 of the Modern Healthcare’s Patient Satisfaction Measurement Firms Survey. “RMS Healthcare has been conducting patient satisfaction surveys since 2007. The Modern Healthcare designation gives us national recognition for the work we do,” said Mark Dengler, President of Research & Marketing […]

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4 Tips to Improve Patient Experiences | Healthcare Consulting Firm

The patient experience has become the center of attention for the practice.  Physicians, Practice Managers, staff alike are beginning to understand that the patient experience begins at the point when the patient pulls into the parking lot of the facility/practice and follows through the time that the patient checks out after their visit.  Organizations that instill […]

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